license check failure on Linux client

FAQs about installation, license manager, pecularities of specific operating systems
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jiwonp
Posts: 3
Joined: Fri Mar 09, 2018 1:20 pm
anti_bot: 333

license check failure on Linux client

Post by jiwonp » Mon Mar 04, 2019 7:58 am

Dear Micress Team,

When I'm trying to run an example on Linux CentOS, license check failure happens as:
# License check
# =============
# No valid license could be found at the default locations:
# MICRESS directory or location specified by the
# environment variables 'ACMICRES_LICENSE_FILE' or 'MICRESS_LICENSE'
# Please specify a license file
# or a machine where a license server is running (i.e. @<server_name>)
# (Type 'verbose' or press 'return' to enable diagnostics)
@134.75.192.86
@134.75.192.86

Unable to find a valid MICRESS license
Please contact your ACCESS partner
-----------------------------
Meanwhile,
1. Thermo-Calc works fine at the same machine
2. 'printenv' gives ACMICRES_LICENSE_FILE=@134.75.192.86 (correct IP), LSHOST=134.75.192.86 (correct IP)
3. other 2 Windows 7 machines including license server can run simulations.

Can you help me to resolve this problem?
Thanks!

ralph
Posts: 92
Joined: Wed Apr 27, 2011 4:42 pm
anti_bot: 333

Re: license check failure on Linux client

Post by ralph » Wed Mar 06, 2019 11:24 am

Dear JiwonP,

you can enable the output of more diagnostic information by answering the 'license location' question with 'verbose' and give the @license_server next.

The output of the 'MIC_info' script provides also information to solve this problem (WARNING: This might be confidential !)

I recommend to continue with the support@micress.de, directly.
Be a little patient. It's carnival time in Aachen.

Best,
Ralph

P.S.: It's also me who will respond in support. You just have to provide additional information.

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